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Returned Checks and Debits are subject to a $30 fee. The amount of the returned check plus the fee must be paid back to our office in CASH ONLY. Customers cannot pay returned checks or debits with money orders or credit cards. Customers will be notified by phone, email or pink card left at residence to contact the...

Stormwater rates are based on the amount of impervious surface – like buildings, asphalt,and concrete – within a property’s boundary line. Pursuant to Wilmington City Ordinance 924.10, appeals may be filed when a customer believes that the impervious area has been incorrectly calculated or applied, or when propertyownership or boundary is incorrect.Requests for appeal must...

Sewer rates are determined in part by the amount of water consumed, and sometimes sewer bills can be affected by problems with a water system. If you think your sewer bill is too high because of a problem that caused water usage that did not go down the drain or enter the sewer system, per...

Water line breaks or a sudden use of a large amount of water can cause low pressure in the buried pipes that are used to supply water to our customers.  When this happens the water in a consumer’s plumbing could be siphoned backward, potentially drawing contaminants into the public water system. The City of Wilmington...

Managing Water Consumption My Water Advisor is a free online tool to monitor water usage. Users can access reports to learn how much water is being used and when. With the ability to set alerts for consumption over specific thresholds, users can avoid unexpected bill increases and conserve water. Mobile apps are available for both...

Mail in Payment Checks shall be made payable to the City of Wilmington and mailed to the following address; Utility Billing Office 69 N. South St. Wilmington, OH 45177 Drop Off Payment Account clerks are available to take payments during regular business hours. There is a secure drop box in the entrance leading from South...

The Street Maintenance & Repair department offers a Leaf Pick Up service for the benefit and convenience of its residents. Guidelines In order for the City to provide the best possible service to all customers, it is important that each resident understand and follow the rules and guidelines. Leaves should be raked to the edge...

Street light repairs are made by Miami Valley Lighting. Outages may be reported by phone or online. Please be prepared to provide the following information. Information to provide Type of outage Light out Light cycling, or turning on and off Streetlight wire down Pole down Other maintenance issue. Example: pole or globe leaning Outage location...

The City of Wilmington Stormwater Utility was established by City Council in September 2020.  Previously, stormwater infrastructure management had been funded by wastewater fees. This resulted in stormwater issues going unaddressed, in favor of wastewater projects. With the establishment of the Stormwater Utility, the City has funds available to allocate to stormwater improvement projects. Stormwater fees...

A new wastewater treatment plant is currently under construction on Nelson Avenue, across from the existing wastewater treatment plant site.Quick FactsConstruction began in 2023 with estimated completion in 2025New Facility average daily capacity will be 50% higher than current treatment facilityNew facility will be able to handle up to 125% more wet-weather blowNew facility will...

Report Archive If you would like a report not listed, please email avance@wilmingtonoh.org.

The code enforcement process is generally initiated by a concerned resident reporting a possible violation. Typical chain of events Concern or violation reported. Inspection is carried out by the Code Enforcement Official. Determination if violation exists and photos are obtained. If the violation is founded, a case is opened, and violations are added. Property owner...